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FAQs


Frequently Asked Questions


Shipping Related Questions


Q. How much is shipping?
A. Shipping charges are calculated based on your shipping address and the approximate weight, not on the price, of your order. Please enter your shipping information during order check out. Once you click continue, the shipping charge will be shown on the next page.


Q. What methods do you use for shipping?
A. All domestic orders are shipped via FedEx, UPS, or USPS depending on your location. We may at our discretion change the shipping method to any of these carriers for quicker service to you unless specifically requested no to (please mention this in the "Comments" section when placing your order). US Military and International orders are shipped via United States Postal Service.


Q. Do you ship to Hawaii and Alaska?
A. Yes we do. We ask that you choose from Priority Mail, Express, or Overnight as the shipping option.


Q. Do you ship to U.S. Military APO/FPO addresses?
A. Yes we do. We are proud to bring excellent products and top notch service to all our customers, especially our troops in the Armed Forces.


Q. Do you ship to international addresses?
A. Yes we do.


Order Related Questions


Q. How long does it take for my order to ship after placing the order?
A. Most orders are shipped the same day. Some orders may take longer to ship. If you don't receive your order within 2 weeks, please email us at support@hairandyou.com  to check the status of your order.


Q. Do you charge sales tax?
A. Since Hairandyou.com is a Texas based company, sales tax in the amount of 9.25% is charged for any customer whose billing address is within California by state law. All other orders do not have sales tax.


Q. What is your return policy?
A. Our return policy can be found here.


Q. Are the products all brand new from the manufacturer?
A. Yes, we guarantee all products for sale on our site are brand new from the manufacturer. The manufacturers and distributors of the products being offered for sale are the sole owners of their registered trademarks and copyrights. Hairandyou.com in NO way represents itself to be affiliated with any of the manufacturers or distributors of the products for sale on our web site. Hair and You is an extension of a licensed salon whom provides access to professional hair care products via our web site to individuals who do not have access to a local retail salon.


Q. What if the product I received looks different from the image or description on your website?
A. Because of the constantly evolving nature of the beauty industry, our manufacturers are always changing their product lines. Products are constantly being added, discontinued, renamed, repackaged (including changes in quantity), or reformulated. Some pictures may even show an older version of the product. We cannot be held responsible for any packaging or formulation changes to a product by the manufacturer. You may return the product in accordance with our return policy.


Q. I noticed a typographical error on an item after ordering, will the order be processed?
A. Because we carry so many products, there may be typographical errors on our website. We reserve the right to cancel your order at anytime at our discretion if there is a typographical error.


Q. What if there is a shipping delay on my order?
A. We are not responsible for any delays from our shipping carriers (FedEx, UPS, and USPS). If there is a delay, please let us know and we can see if a refund can be obtained from the shipping carrier. If they honor a refund on shipping charges, we will pass the refund on to you.


Q. May I cancel my order after I place it?
A. Please make sure you are certain of the products you want when placing your order. After placing your order, it is immediately processed for shipment or ordered if the product is out of stock. Any Canceled Orders Will Be Charged A 20% Restocking Fee. We will cancel the order only if the product cannot be obtained or if a reasonable amount of time has passed since you placed the order and the product has not shipped yet.


Q. Are there customs fees on my international order?
A. There may or may not be customs fees depending on your government. We are not responsible for any customs fees that are incurred. If you do not accept a package delivery from us, you may be responsible for return shipping costs to us. If you are unsure of your country's customs fees, contact your local customs office before ordering.

 

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