Shipping & Returns



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Return Policy


Any Canceled Orders Will Be Charged A 20% Restocking Fee


We DO NOT accept returns on curlers, brushes, curling irons, flat irons, or hair dryers. All sales are final. For defective products you must contact the manufacturer directly.

  • Your satisfaction is our primary goal. All orders have a generous 30 Day, 100% Guarantee. If you are not satisfied with your order, you may return the unused portion of the hair product for a refund minus shipping and 20% restocking fee.

  • To qualify you must notify us of the return of your item(s) within 30 days of receipt of your order.

  • If you have any questions or concerns regarding a return, refund, or exchange, contact Customer Service toll-free at 888-644-9234 or send e-mail , Monday through Friday, 9:00AM -3:00PM PST. Please follow the instructions below carefully before returning items.

  • NOTE: Electronic items are non-returnable, non-refundable. All sales are final. For defective products you must contact the manufacturer directly.

Return/Exchange Instructions

  • Notify of us your return via e-mail at  or via phone by calling us toll-free at 888-644-9234, Monday through Friday, 9:00AM – 3:00PM PST.

  • Use a track-able and or insured shipping method as we can not be responsible for lost return shipments. Be sure to retain a copy of the invoice for your records. For your protection and to ensure prompt delivery, we recommend you send your return via UPS or Insured Mail with a TRACKING NUMBER. Return shipping fees are not refundable.

  • Mail your return to:
    5322 ½ Laurel Canyon Blvd.
    Valley Village, CA 91607

    Your return will be processed promptly upon its arrival and all exchanges will be shipped via standard ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time the exchange is received. Business days are Monday-Friday, excluding federal holidays within the United States. Returns will be processed within five business days of receipt and a credit will be issued in the original form of payment.

Damaged Items

  • When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-888-644-9234 or via e-mail

  • Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

International Packages

  • If you order a package and do not pick it up you will be charged for the package to be returned or destroyed. So please pick up your packages.